Just got
another call asking the same thing about a spreadsheet that they opened up as read-only.
Caller: Hi, I am working on this Excel-thing and set up my lines but how do I save them?
Me: Let me take a look.
Caller: Yeah, it's probably better if you take a look at this!
Me: OK, I'm on with you now.
Caller: So I'm adding information on this line, but it doesn't seem to be saving anywh--
Me:...It's open as read-only. Did you open this from an email?
Caller: Yes, and--
Me: You just need to SAVE it either to the DMS or locally.
Caller: Oh. How do I do that?
Me:
Me: Just click on File and save it to the DMS or locally-
Caller: Ooh! I want to save it to the Desktop!!
Me: OK, done.
Caller: So it's saved now?
Me: Yes.
Caller: And then I just add a word and go to File -> Save each time, right?
Me: Uh...you can do that. Or you can just click the save icon whenever you want to save.
Caller: And I won't lose anything?
Me: The document is saved to your desktop, so you're good. Just keep in mind that if something were to happen to the file on your desktop or if you aren't able to access this desktop remotely, you could lose the file or lose access to it. We recommend saving it to the DMS for this reason.
Caller: Oh, well how do I do that?
Me:
Me: Click on File and select the option to save it to the DMS.
Caller: Oh, I see what you mean. That's OK, I'll be all right, right? Because it's on the desktop.
Me:
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She decided to leave it on the Desktop after a second explanation and the call ended as I saw her
type a single word, then go to File -> Save after doing so.