Dig, if you will the picture:
Client decides to outsource their operations of their large IT systems to one of the large Indian bodyshop firms (I know, it's 2018, didn't they get the memo? This never works)
Team from the bodyshop firm proceeds to find an issue that could derail my company critical project spanning millions of dollars on April 5th. They leave it unfixed for a month, and don't tell anyone.
Yesterday they come out and say, "Oh, yeah there's this issue. And it's pretty big."
Since it could impact a massive project, yesterday was spent with 3 managers and 2 directors in a room trying to find out what the impact is
It comes out that they knew about it since April. Tried to fix for a day, then were like "Oh well." When they couldn't fix it and didn't tell anyone.
Finally they send some screens of what was happening and the whole leadership team sees it. The first thing I said was, "Hrmm....I'm not a DBA but I'd say that looks like partitioning issue. But you said you sent it to your DBA and they didn't find anything. And really, if I, a non-technical, non-DBA am saying it looks like a partition after a few seconds of looking at it, I'm sure that your DBA saying it's not is more trustworthy.....But let's have a different DBA check just to be sure."
"Puppy, you're wasting time and resources. That's not the issue."
"I know. But humor me."
Bodyfirm team: "Great news everyone! We found and fixed the issue!"
"What fixed it?"
"Uh...stuff."
Find out from the DBA we assigned to look at it, that it was a partioning issue.
So here the bodyshop firm is with the below:
- They knew of an issue that could impact a critical project
- They didn't tell anyone about it for a month
- When it was discovered they couldn't tell the impact
- When it was communicated to the team the potential cause was called out in seconds by a non-technical resource
- Issue was fixed in an hour after a competent DBA looked at it agreed with the assessment from the non-technical resource. An assessment that they scoffed at when it was brought up.
Now you'd think this would be bad enough..
But wait! There's more!
Apparently Bodyshop inc. had a general team meeting last night, where they stressed how they could not be seen to blame for this huge stream of failure, but that they should blame it on the client's operations manager and my team and escalate. Not only did they discuss this with their general team, they also put it in an email with detailed steps on how they were going to frame the operations manager as incompetent to their VP, amongst other ordinary day to day subjects.
This morning the client's Operations manager sends an email to an employee from the Bodyshop for an update on a daily status on an unrelated subject. Said employee says, "Oh yeah, we discussed that last night. Let me forward you the meeting summary." And they promptly sent the summary which had the detailed steps on how to blame the client's operations manager to...well, the client's operations manager. So the client's operations manager calls his boss and tells him what he's found, his boss calls the VP directly. There's a meeting tomorrow to discuss.
This fuckery is on a whole other level. And I have a front row seat
