Today was the last straw and I decided to stop going to my (formerly) favorite Vietnamese restaurant.
I go there at least once a week or twice a month. It's by far my favorite restaurant and they make the best pho/spring rolls I've ever had. I always tip well. One time for Christmas a few years ago I gave one of my waiters that I was on first name basis with a 20 dollar tip. I even tip when I do take out. A dollar or two to support my favorite place.
Today I ordered curry chicken and asked that there be less coconut milk, and more curry, and make it thai spicy. I get it and half of it is milk, it's not spicy at all. It tastes more like milk than curry. I sit there and wait for someone to come to my table. No one comes for twenty minutes. Back when the place first got started, people checked on your after maybe a few minutes after getting your meal to see how it was. Nope. When I finally got a waiter, he looked at me despite not eating my food and looking dissatisfied, and was about to walk off before I asked for him to come.
I asked them to spice it up and they kind of just gave me a big cup of chilli oil.
I mixed it in and ate it. It was okay. No one came to give me a check.
So I decided to go to the front and pay there that way. Keep in mind, they had plenty of wait staff and the place was only a quarter full.
The past few times I went they would still give me cold treatment despite being a regular. Dude would just hand over my receipt without so much as a thank you for coming. My service was substandard. My orders are gotten wrong all the time. Last time I asked for chicken pho and extra spicy with some flan as a dessert. Dude came over with a meat lover pho with extra flank. No flan. I had to completely redo my order. It's like that every time I go now and despite the fact I keep giving good tips (5 bucks or more for 12 dollar totals) they still don't seem to ever recognize me and give substandard service.
Today when I went to pay, for the first time since I was a teenager, I wrote 0 next to tip. I tip ALL THE TIME even if the service is horrendous because of the fact that black people often don't tip. Today I wrote a small note explaining that they had lost a customer. Keep in mind that this was at 4 pm on a Saturday, when they're usually full. Seems they're losing more customers than me.
Looks like I need to find a new place that sells good pho.