patient: ok I gotta go -
me: sir, you have a co-pay of $70..
patient: what? WHAT. my insurance company handles that
me: yes they handle 90% of costs, and you're required to pay a deductible based on the plan you have blah blah blah
patient: the hell, no. are you trying to steal from me? is this what you people do?
me: no sir, i can show you your statement, I just got off the phone with your insurance company
patient: no, send me the statement. i doubt you got your math right son
smh