HP Support :(

[Van Cruncheon]

Me: Hello?

Hp Support: Hello.

Hp Support: Welcome to HP Total Care for Pavilion Notebooks . My name is Reagan. How may I assist you today?

Me: I just recently purchased a Pavilion dc9535nr

Hp Support: That's great.

Me: and I installed WIndows Vista Ultimate
Me: and after running WIndows Update, I cannot connect by either wired or wireless connection -- UDP packets can get through, but any TCP related connect, like the web, returns a 404
Me: I've re-installed twice, and I can make TCP connections BEFORE I update

Hp Support: That's unfortunate.

Hp Support: I apologize for this inconvenience.

Me: is there a known conflict with a Vista patch and the 9535nr's network bus?

Hp Support: Let me help you on this.
Hp Support: Please open the Device Manager.

Me: ok

Hp Support: Let us check in the Device Manager to see if any of the devices have a yellow "!" mark on them..

Me: nope, i have the latest drivers for everything
Me: this is an issue common to both the wired and wireless adapters
Me: if i plug straight into my router, i have the same problem

Hp Support: May I know, whether it is connecting the network, while using the wired connection?

Me: it reports as connected to both the LAN and the Internet, and when I run Diagnose, it reports that there are no issues. I can ping (UDP) to, say, www.google.com, no problem, but any TCP connection fails or times out.
Me: I've tried resetting the TCP and IP stacks through netsh, and disabling the Vista autotuning, and turning off all of my routers firewall functions to no avail


Hp Support: May I know,whether you have uninstall and reinstall the network adaptor?

Me: yup, both the wireless (Realtek) and wired (Intel 4695AGN) ones
Me: er, reverse
Me: wireless = intel 4695agn
Me: wired = realtek

Hp Support: Thank you for the information.
Hp Support: May I know, whether you are chatting with the same Notebook?

Me: no
Me: it doesn't connect to the internet

Hp Support: Thank you for the conformation.
HP Support: Please try following command at prompt (ctrl+R): netsh int ip reset c:\reset.text

[Starscream]

oh this sounds fun, is this a new episode of the IT show? Help desk people annoy the ever living crap out of me. Good luck getting it fixed though.

[Van Cruncheon]

in the sequel, he's telling me to do things i've already done

GO TO YOUR CUSTOMER ISSUES DATABASE, YOU SLUG, AND QUERY ON "DV9535NR" "network" and "Vista"

[Starscream]

For all the time spent on the phones trying to fix something, you could probably take a vacation to hawaii or something. See if you cant get elevated to tech 2 (the smarter dumb help csr's)

[Howard Alan Treesong]

I hate calling tech support. Because I NEVER have tech support, and when I do call tech support, I have an actual legitimate issue that is going to be hard to solve, and you always have to spend 30 minutes walking them through from "is the device plugged in?"

[Van Cruncheon]

fucking hell, i tried plugging the laptop straight into my cable modem, and i still have the same fucking issue: tcp traffic is fucked. i can udp ping and hit windows update (a udp service) just fine, but any tcp shit times out or drops. all the other machines on my network are fine, including two running vista ultimate (32-bit). i cannot find a combination in the matrix of possibilities that has a commonality, except the dv9535 itself (both wired and wireless adapters have been tried, to the same non-effect), and my comcast modem -- which every other mahcine on my network is fine with!

the possibilities are

a) a vista networking patch screws up the tcp stack only for dv9535s for all network interfaces (which makes no sense, because again it has TWO SEPARATE NETWORK INTERFACES)
b) comcast has an issue with both network interfaces?

WTF!

[Starscream]

Comcast is going through some "changes" good or bad maybe your area's nodes are updating with that god awful Sandvine shit.
http://www.dslreports.com/forum/r18323368-Comcast-is-using-Sandvine-to-manage-P2P-Connections~start=260#end

[Smooth Groove]

Looks like you'll be better off trying to solve the problem yourself.  As usual.  I had almost the same experience when I called my dsl company about slow dl speeds.  Can you rollback your notebook to before the updates and then skip the updates that cause trouble?  I'm pretty sure that you can manually control which updates are installed in vista. 

[BlueTsunami]

I lol'ed when he told you to open "Device Manager" after going in depth on the problem your having, at that point, you know your fucked

And Drinky, I do think its that particular patch. There was an optional patch on Windows Update that I eyeballed for a while. Looked it up, seems as though (as you already know) theres an issue with it. I did as the article stated and created a System Restore point before I installed it.

Though it is weird that its effecting both your devices. Can you roll back the update or something?

[Van Cruncheon]

rolled back the patch, i'm good

[Smooth Groove]

rolled back the patch, i'm good

Did you just forget about that method or were you stubbornly trying to get the patch to work?  Btw, did you manage to get that Vista patch which decreases ram usage drastically for games? 

[Van Cruncheon]

i was drunk enough to edit the registry and force the rollback

[Smooth Groove]

i was drunk enough to edit the registry and force the rollback

Is there anyway to force vista to accept ccleanr's changes to the reg?  There are some entries that ccleaner wants to clean but vista won't allow it. 

[xnikki118x]

"May I know"? That's a new one.