Now, I thought it would be expected to run into some unsavory characters during such a huge launch (which clocked in about just shy of 200 folks), but there were some real assholes out tonight. Oddly enough, the uber dorks that lined up at 6 PM were the nicest, even if they bid their time by playing the Halo ActionClix board game. We crushed the rush with good team management and pre-selling, so we locked the doors at 12:35 AM.
We closed all the gates and everything, including over the door - yet folks still tried to come in as late as 1:10 AM and became irate when we refused to. One person, who we didn't notice on account of the METAL GATE OVER THE ENTIRE DOOR got into a verbal altercation with my manager and threatened him. When he went outside, another guy was equally irate and gave him an earful. I was almost about to go outside because things were becoming heated - this guy felt like we didn't notice him (hello, fucking metal gate dickhead!) and he deserved to know that we were closed. Another guy who pre-sold but left line and went home was upset too.
Earlier, I also got a customer who was furious that he was still waiting in line at 12:07 AM, as if he expected to not wait in line for Halo 3. He threw his receipt at me and told me that we were the worst GameStop ever. I repeat, this was at 12:07 AM.
People fucking suck.