Computer Help, Crazy Ass Virus breaking my shit

[ParticleReality]

My moms computer has a virus and nothing will open on her computer. she can't log into her email accounts, search for anything and none of the programs on the start menu will open up. She ran Verizon's virus remover and nothing worked, any ideas?

[MrAngryFace]

Sure its a virus?

[MrAngryFace]

Open task manager and take a look at the active processes, see if anything looks suspicious

[MrAngryFace]

still not sure its a virus, how old is the computer, how long has it been on factory install, how much does your mom do on it

[Vizzys]

press windows key + r
type in msconfig, press enter
tab over to startup, then take a screenshot
paste into paint
upload to xs.to
post it here

[MrAngryFace]

my moms pc on factory install got crazy cluttered, had to gut a lot of it out and defrag the thing.

[Vizzys]

lots of hp crap lol

napster? wtf

lemme go through them

nvidia crap keep it
nvidia crap keep it
napster? dunno
audio crap
hp crap
hp crap
sethook, google gives me crap about media labels ,nothing virus
reader_sl adobe crap
regshave, fujifilm camera related maybe
lxdcmon, lexmark printer related?
same as above
mcafee lol
same


nothing too suspicious on the second pic either

wtf is napster tho, thought that died years ago, oh nmv they became legal lol

[Vizzys]

Dunno try restarting into safe mode and using spyware software I guess

defrag always helps

maf could be right, that looks a bit cluttered, my laptop only has 4 startup items

then again i just installed this OS yesterday

[Vizzys]

on a second look

some reports of msmsgs being a virus are on this page

http://www.neuber.com/taskmanager/process/msmsgs.exe.html

yeah disable it from startup, could be bad, scan it with virus scanner

[Vizzys]

to stop it from running at startup, just uncheck it in msconfig there and press ok

it might come back

the comments on that site say it could be a harmless msn messenger file or a trojan, very conflicted

id be safe and delete the file (the file path is also on msconfig)

if msn messenger stops working, reinstall it

IMO no need to format the hdd, just run Spybot search and destroy ( http://www.safer-networking.org/ ) in safe mode or something

avg is a decent free anti virus http://free.grisoft.com/

[MrAngryFace]

I think he's having trouble downloading files tho

Course he could dl it on another pc and keydrive it to her desktop

[Vizzys]

true,might have to use another comp to get the files

try and see if you can download files in safe mode w/networking