Okay, I just reset Cajole's password and logged in perfectly fine. My guess is that he has forgotten that his user name is not his forum alias (we changed it) and is trying to login under Cajole - which does not exist. Since I reset his password to try and fix the problem, he'll have to contact me to get the new one or reset it on his own.
Also, I left a message. Sorry it sounds kind of sleazy, but I had to keep my voice down since my office has gotten crazy silent during lunch and I didn't want people wondering while I'm leaving random voicemails.