They have never transitioned from being a game company and an anime company into a conglomerate. Namco has always had meh characters and Bandai has never made a good game in its history, so I'd really hoped that they'd be able to take their anime properties and their game know-how and become something bigger. Instead we've seen that they can transition their old properties to new platforms, but not make current-gen games.
We should have seen this coming with Ridge Racer 5 or 6 or whatever, which wasn't even as enthralling as R4, and the dead-at-the-gate Frame City.
The Worldwide Studio is a disorganized, backward, defensive mess; hopefully they shoot it in the head and pull a full reboot, starting with the people managing it. I know a guy who put in over 5 years there who was laid off, I feel for him but he's going to be happier anywhere else. I know another guy who left there a couple years ago, who confirmed that it was every bit as toxic as it was when I quit 10 years ago (only after we shipped a game for them on which two teams had failed). The US studio is just wretched.