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12:56:59 PM kparrott@ec.rr.com
Initial Question/Comment: Selling
12:57:05 PM System
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12:57:05 PM System
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12:57:20 PM System
Karl O. has joined this session!
12:57:20 PM System
Connected with Karl O.
12:57:25 PM Karl O.
Hello, thanks for waiting and welcome to eBay Live Help! My name is Karl. If you're a registered member, may I please start by having you confirm your User ID and name?
12:57:25 PM kparrott@ec.rr.com
Hi
12:57:35 PM kparrott@ec.rr.com
I have a problem with a bidder
12:58:04 PM kparrott@ec.rr.com
He returned an item without contacting me first, no note in the package or anything, and I have a no returns policy
12:58:43 PM kparrott@ec.rr.com
When I emailed him, he replied with an evasive email not mentioning why he returned it, and asked for a paypal refund
12:59:32 PM kparrott@ec.rr.com
the item was fairly and accurately described, and although he may have overbid that shouldn't be my responsibility
12:59:45 PM Karl O.
I understand. I would be glad to help you out on this. While I'm pulling up your account, are there any other questions or concerns I can help you with?
12:59:56 PM kparrott@ec.rr.com
No, just this one, thank you
1:00:56 PM kparrott@ec.rr.com
He claims to have sent an email and waited for a reply before he returned the item, but I never received any such email, sounds like a lie since the other email came through just fine
1:01:05 PM Karl O.
Okay then! Buyers should contact you before they send back the item especially if you have no return policy. I would suggest contacting the buyer one last time so you can ask for an explanation. If that doesn't work, I would suggest reporting this buyer to our Trust and Safety team instead.
1:01:37 PM kparrott@ec.rr.com
How are these things usually resolved?
1:02:15 PM kparrott@ec.rr.com
Basically, I'm asking if it's going to be a waste of my time and paypal is just going to refund him the money no questions asked regardless of what i do
1:02:40 PM Karl O.
Usually, they ask the buyer to complete the transaction instead or they take the appropriate action on the buyers account so that this doesn't happen again to the other sellers.
1:03:45 PM kparrott@ec.rr.com
do you have a direct link to the Trust and Safety team page?
1:04:25 PM Karl O.
I do, you can contact them by using the "email us" link near the bottom of this page:
http://pages.ebay.com/help/contact_us/_base/result_3_6_10.html1:05:46 PM kparrott@ec.rr.com
Thanks. I sort of know how this is going to turn out no matter how much I protest, so can you tell me how to request a refund for my listing and final value fees after this is all over and he gets away with it?
1:06:46 PM Karl O.
That's by requesting to cancel the transaction. Please use the "I want to cancel a transaction." option on this page if that's the option you do want to take:
http://feedback.ebay.com/ws/eBayISAPI.dll?ResolutionCenter1:08:39 PM kparrott@ec.rr.com
Thank you, I appreciate your time. It might be better for me to just refund the guy his money, since that's likely how it's going to end up anyway, and then report him to your trust and safety team.
1:09:06 PM Karl O.
You're very welcome, that option would work as well. Were all of your questions answered today? I want to make sure that when this session ends, you leave the chat having all your concerns addressed.
1:12:01 PM Karl O.
Thanks for using eBay Live Help! To close this chat window, go ahead and click on the "Exit" button whenever you're ready. Have a great day!
1:12:12 PM kparrott@ec.rr.com
Yes, pretty much.
1:12:16 PM kparrott@ec.rr.com
thank youSend
Session ID:23288205 Question40Pick one of the following options: OK Cancel