So I called them up again after 3 weeks and after buying the retail version. They tell me a simple solution, to go to "view downloads" and download it form there. >.> If they told me this at the first phone call, i would have not had to buy that game again in retail. Fuck Sony support. Not buying anything online from them anymore. Meaning I will get games from the Xbox One store if I am getting the download of the game, which i do alot.