MS wants me to pay for two XBL Gold subs (seems fixed)

[bork]

Eel, is this all text chat?  Why not call them already?

[demi]

Lyte, for a CSR you do a shitty job. Read the thread.

[Eel O'Brian]

Hi Kevin,

 Thank you for providing me with additional information! I apologize for the confusion, the previous agent did not state this was an issue on your Xbox One.   In order to utilize your Gold subscription on your Xbox One, you will need to sign into Xbox LIVE through the Xbox 360 connected to your Two Year Contract at least every 72 hours to refresh the billing status of the console.

In regards to the prepaid code you received, I apologize that it is not what was promised to you. You can use the code below on a seperate account, or you may choose to attach it to your main account once your Two Year Contract ends on 06/06/2015.


You can also end your contract early by paying off the rest of the console. If you cancelled today, it would be $108.00.   Paying this would settle all balances left on your account and release you from the program completely. Once released, you can choose to continue using a regular Xbox LIVE subscription on your account, or remain on a free/Silver subscription.

I hope this information helps. If you have any other questions or concerns, please let me know and I will be happy to help you!

Sincerely,

Caity W.
Escalation Analyst
Global Escalation Support

Sunday - Thursday: 7:00AM - 3:30PM CST

you: It's showing as active and in good standing on my 360.

Laura: Oh, okay. Thanks for clearing that out.

That doesn’t appear to be working. Under my subscriptions in settings on the XB1 it only says I have EA Access, and gives me the option to learn more about Gold. On the 360 both subscriptions are showing.

 

this was at 1 pm, haven't heard back since

[Eel O'Brian]

Eel time to take this shit to social media and get more eyes on this. It's an issue that's not being handled by even their escalation team right for fucks sake. Go talk to Phil!

I tweeted him a link to this thread, but I don't know if he's gonna click on any link sent by someone who has an avatar that says SQUIDPUSSY on it

[Eel O'Brian]

https://twitter.com/mattlloydexists

nowadays i basically just use it to complain directly to corporate heads who don't give a shit

[Steve Youngblood]

Eel time to take this shit to social media and get more eyes on this. It's an issue that's not being handled by even their escalation team right for fucks sake. Go talk to Phil!

I tweeted him a link to this thread, but I don't know if he's gonna click on any link sent by someone who has an avatar that says SQUIDPUSSY on it

I'm also sure he probably stopped giving a shit about any complaints from gamers after Tomb Raiderghazi. How long is it exclusive, Phil!?

[Eel O'Brian]

Here's how it should have gone down:

1.  I explain the situation.
2.  They find out the account is tied to the 360 console because of the 2-year contract and the XB1 won't ever recognize it while the contract is still in effect.
3.  "Here's a code for a year's worth of XBL Gold. That'll cover you on the XB1 until your contract is over next June, then you can use one normal XBL subscription for both consoles."
4. "Thanks, you guys are the best!"

That would have taken all of five minutes, instead of several hours and still no resolution. It wouldn't have cost them anything. They've probably already spent $60 in man hours mishandling this, and generated my ill will towards their company.  I don't get it.

[Eel O'Brian]

Hi Kevin,

With your permission, I would like to take control of your account and see if we can resolve the issue in-house. Before I can do so, I will need another email address to contact you on since you will not have access to this email during the process.

This process entails resetting your password, recovering your profile onto one of our consoles, and attempting a few troubleshooting steps. This is not a guaranteed resolution, but may help us diagnose what the issue with your account is.

Please provide me with an alternate email, and I will begin investigating as soon as possible.

Sincerely,

Caity W.
Escalation Analyst
Global Escalation Support
Sunday-Thursday: 7:00AM - 3:30PM CST

A much shorter process would be to, you know, just give me a code for a year of XBL, since that obviously works. But whatever.

[chronovore]

Why not suggest that she just send you a code?

And what kind of fuckery is involved where they say "you will not have access to this email during the process"? WTF? They need to get your entire MS Live account, so you're locked out of Hotmail or whatever while they do it? Wow.

[demi]

Lol, your account is gonna be completely wrecked. You were better off eating the cancellation fee

[Eel O'Brian]

Because according to Laura they don't just generate these codes willy-nilly from some magic XBL code box, otherwise she'd be generating them all the time for her Xbux

[Eel O'Brian]

Lol, your account is gonna be completely wrecked. You were better off eating the cancellation fee

I'm interested to see what happens. Maybe the worse they screw it up the better the compensation will be.

Maybe I'll get TWO Adam Fenix codes!

[Eel O'Brian]

Great news! I was able to successfully recover your account. I tested your Gold subscription by downloading "Crimson Dragon", which is currently free to all Gold members, so your subscription should be working just fine. I've sent a password reset to this email for you to regain access to your account. At your earliest convenience, please reset your password and attempt to use your account on your Xbox One again. I would reccomend attempting to play a multiplayer game, or downloading one of our Games with Gold games. You can use these steps below to download the free games (I'll use Crimson Dragon in this example):

1. Tab over to "Store" using the right bumper on your controller.

2. Select the search field at the bottom of the screen.

3. Type in "Crimson Dragon", and select it from the list.

4. The next screen displays the "Buy" button, and it should have the price marked out and say "Free". Press the "Buy" button, and download the game.

If you are able to download the game for free, this means your Gold is functioning properly. If you encounter an error during these steps, please attach a screenshot of the message you are receiving. Let me know if your issue is resolved. I will be happy to continue supporting you, if additional assistance is needed. Thanks!

Sincerely,
Caity W.

Escalation Analyst
Global Escalation Support
Sunday-Thursday: 7:00AM - 3:30PM CST

Everything seems to be working (for now). Crisis over, I suppose. I didn't get a free game out of it, or anything.

[demi]

What do you mean its working fine? Do you have that second account with the trial still on there?

[Eel O'Brian]

No, I removed that first before I tested.

[The Legend of Sunblade]

You did get Crimson Dragon for free by being allowed the privilege of being a Gold subscriber again. 

[demi]

No, I removed that first before I tested.

Ok, does it say on your account info that you are Gold? It should be somewhere in the settings. If you are satisfied with the results, then I guess theres nothing more to be said.

Enjoy your Xbox One (until you sell it)

(or explodes)

[Eel O'Brian]

It still shows me as only being subscribed to EA access, but it lets me download and play online. I have the Gold symbol next to my name, though. Guess I'll know for sure in about 13 days.

[AdmiralViscen]

Let me know when you sell it in 13 days, I have a friend who is interested

[Eel O'Brian]

I ain't selling it until I get the MC collection and Crackdown 3

[Joe Molotov]

Kotaku: "BREAKING NEWS: Reports indicate that Crackdown 3 is causing a small subset of Xbox One's to overheat and break down. Microsoft is looking into the reports, more as it becomes available."

[Shaka Khan]

"UPDATE: The MS team investigating the overheating One units were found dead from electrocution. Microsoft has declined to make further comments."

[Eel O'Brian]

On another note, EA Access is...kinda worth it. I did the one-month for $4.99 to give it a try, and that's way the hell cheaper than outright buying Peggle 2. No real interest in Fifa or Madden, but I did download BF4 vanilla so I can play with the Xbone Boresquad now. They're also putting NFS: Rivals up in a couple of weeks. If they keep a steady flow of stuff along with the 6-hour new game trials it's definitely worth the $30 a year they're asking.

[G The Resurrected]

I dropped $30 on it the day it launched. I sold my BF4 copy for $44 the next day. Can't beat the value they are offering.

[recursivelyenumerable]

If you ever need some Windows DLL resources localized, I've got your back

[a slime appears]

Eel

Paying for two subs to do his part to keep MS in the running this console generation. He is a true hero.

[MCD]

I will be on a trip soon till next month.

if you need a gold sub by then, just pm me.

[Eel O'Brian]

It all seems good now, but thank you for the offer!