Picture the "high-powered lawyer" type from TV dramas. This is someone who will preface messages with things like
"I'm at an exclusive Hollywood party right now and don't have time for your crap" or
"I'm on a cruise ship in the middle of the Baltic right now", who will talk in the third person on occasion and use terminology like a 20 year-old.
Except that this is a lady who looks like a 75 year-old grandma.
And she likes to argue and decline any help from us as much as possible. This particular instance was just her demanding that "incorrect" information be fixed, only nothing was wrong and after several back and forths, I got her to admit she was wrong, in her own way ("IT LOOKED DIFFERENT THIS MORNING!") of course.