SOP=Standard operating procedure for you civilians.
Holy heck, why can't people learn to ask for their needs and wants in the corporate world. It's always a damn guessing game. I used to work in food service, far from glamourous. Not fast food, mind you, but fine dining, and people were just straight and direct. The fast paced nature made it a necessity.
But the corporate world is just full of spineless cretins that's its driving me insane.
I should've become a plumber

How do you deal with passive aggressiveness at your work?