This is a classic case of the road to hell paved with good intentions. I think a lot of the mods honestly thought they were doing right by their users giving certain groups extra leeway and rights than others. However, they should have stopped doing that long ago. They have breed a culture within those cliques where they feel the mods are their personal enforcers and should be at their beck and call 24/7. And when the mods don't do that due to a mistake they make or not being sufficiently fast enough for their liking, the go-to respond is to bitch and moan and imply that the mods are bigots. This is not unlike how a spoiled, bratty kid acts when their parent--who usually gives them everything they want--start not to.
They spoiled a section of their userbase for years and now it is biting them in the ass.