Author Topic: OMG i took my first call (Read 1579 times)

fistfulofmetal · « **on:** February 11, 2009, 11:21:17 AM »

dude in some hotel couldn't connect to the network and i manually added him to the database

shit was intense.

Brehvolution · « **Reply #1 on:** February 11, 2009, 11:35:13 AM »

Keep up the good work. I'm pulling for you!

Eric P · « **Reply #2 on:** February 11, 2009, 11:37:02 AM »

soon you will come to hate all people and desire nothing more than to be skilled and educated enough to get out of that position

CajoleJuice · « **Reply #3 on:** February 11, 2009, 11:37:58 AM »

Quote from: Eric P on February 11, 2009, 11:37:02 AM

soon you will come to hate all people and desire nothing more than to be skilled and educated enough to get out of that position

hasn't happened to willco yet

Robo · « **Reply #4 on:** February 11, 2009, 11:39:59 AM »

I like to ask them to shower first before I "add them to the database".

Tauntaun · « **Reply #5 on:** February 11, 2009, 11:41:15 AM »

Quote from: fistfulofmetal on February 11, 2009, 11:21:17 AM

dude in some hotel couldn't connect to the network and i manually added him to the database

shit was intense. (Image removed from quote.)

Fixed.

spoiler (click to show/hide)

[close]

fistfulofmetal · « **Reply #6 on:** February 11, 2009, 12:05:00 PM »

OMG
third call ever was some 81 year old lady in Las Vegas who claimed you can't get on the internet with a cable and that she's using dial up.
she said she couldnt connect and that the phone line wasnt plugged in because it wouldnt reach.
she put the phone down for a while then hung up.

i've been training for 2 weeks and the first call like this is MINE?!

Ganhyun · « **Reply #7 on:** February 11, 2009, 12:10:42 PM »

Quote from: fistfulofmetal on February 11, 2009, 12:05:00 PM

OMG
third call ever was some 81 year old lady in Las Vegas who claimed you can't get on the internet with a cable and that she's using dial up.
she said she couldnt connect and that the phone line wasnt plugged in because it wouldnt reach.
she put the phone down for a while then hung up.

i've been training for 2 weeks and the first call like this is MINE?!

I remember my first days of tech support over the phone a while back. I got a woman on the line, and it sounded like she had her TV on real loud and someone was constantly changing the channels. I asked her if she could turn the tv down and she started crying because someone else could hear "the mysterious tv channels through her phone line" that people told her was crazy.

It wasn't an older person either.

I also had a call where a woman cried every time you asked her to do something on the computer.

Eric P · « **Reply #8 on:** February 11, 2009, 12:13:28 PM »

Quote

"the mysterious tv channels through her phone line"

oh, she just needed a resistor added to her NID. her local phone company could do that with a truck roll.

Ganhyun · « **Reply #9 on:** February 11, 2009, 12:18:26 PM »

Quote from: Eric P on February 11, 2009, 12:13:28 PM

Quote
"the mysterious tv channels through her phone line"

oh, she just needed a resistor added to her NID. her local phone company could do that with a truck roll.

I told her to call the local office and let them know she had tv bleedover on her phoneline but she said the phone company didn't believe her.

Eric P · « **Reply #10 on:** February 11, 2009, 12:19:23 PM »

having worked phone support for a CLEC, I believe that.

we were a hive of incompetent villainy

Diunx · « **Reply #11 on:** February 11, 2009, 01:09:08 PM »

Most of the calls will be idiots that don't know that you have to plug things or charge batteries in order for them to work.

fistfulofmetal · « **Reply #12 on:** February 11, 2009, 01:36:55 PM »

so far i've had two calls where i really didn't do anything and they think i fixed their problem.

Reb · « **Reply #13 on:** February 11, 2009, 02:00:40 PM »

I think I could solve like 80% of the calls without any training.

"Uhhhhh... reboot?"

fistfulofmetal · « **Reply #14 on:** February 11, 2009, 02:08:20 PM »

wont work when the hotel has their mac address blocked!

Reb · « **Reply #15 on:** February 11, 2009, 02:09:05 PM »

Supersize it!

xnikki118x · « **Reply #16 on:** February 11, 2009, 02:54:47 PM »

Quote from: diunx on February 11, 2009, 01:09:08 PM

Most of the calls will be idiots that don't know that you have to plug things or charge batteries in order for them to work.

I overheard a conversation a week or so ago, and some guy who had worked at Best Buy was saying how he had a customer bring in his laptop and say it wasn't working, OMGFIXITRIGHTFUCKINGNAO, that kind of thing. Best Buy guy plugs it in and it works. Customer is like, "yeah, well you plugged it in! I paid more for everything to be WIRELESS."

I lol'd. Then the people talking looked at me and I'm like, "sorry, that was GOLD though. I love stupid people stories."

fistfulofmetal · « **Reply #17 on:** February 11, 2009, 03:18:10 PM »

oh god i got the old lady again

she can't get on fucking pogo and i had to explain that we don't have anything to do with that.
then she went on a 5 minute preachathon explaining how many times she had to call us.

i really think she is fake and just a test. there's no way that was real

at least

i dont want to believe it.

Eric P · « **Reply #18 on:** February 11, 2009, 03:20:30 PM »

she's real

and they'll get worse

fistfulofmetal · « **Reply #19 on:** February 11, 2009, 03:21:46 PM »

:'(

modkennylaine · « **Reply #20 on:** February 11, 2009, 04:16:52 PM »

I don't even work tech support but I still get questions from 80 year olds who "can't be bothered to learn how to use the internet because [they're] gonna die soon". D: Tech support sounds like that x1000000000000.

Phoenix Dark · « **Reply #21 on:** February 11, 2009, 04:19:07 PM »

Quote from: CajoleJuice on February 11, 2009, 11:37:58 AM

Quote from: Eric P on February 11, 2009, 11:37:02 AM
soon you will come to hate all people and desire nothing more than to be skilled and educated enough to get out of that position

hasn't happened to willco yet

drew · « **Reply #22 on:** February 11, 2009, 04:35:34 PM »

sounds fun, much better than mail order catalog phonejobs

at least its varied and brings the lulz, i had to ask for the same information and parrott the same lines over and over and over and over and over and over and

lordmaji · « **Reply #23 on:** February 12, 2009, 09:30:51 AM »

call for some dick.

fistfulofmetal · « **Reply #24 on:** February 19, 2009, 09:36:49 AM »

OMG THIS GUY DOESNT SPEAK ENGLISH HOW DO I HELP HIM

Eric P · « **Reply #25 on:** February 19, 2009, 09:58:10 AM »

Quote from: fistfulofmetal on February 19, 2009, 09:36:49 AM

OMG THIS GUY DOESNT SPEAK ENGLISH HOW DO I HELP HIM

those you escalate or get the guy to hang up

fistfulofmetal · « **Reply #26 on:** February 19, 2009, 11:14:25 AM »

I had to conference call with a translator.

Was going fairly well until the end. The translator got disconnected and I had to battle with this lady just to get her to open Internet Explorer and go to google.com

BlueTsunami · « **Reply #27 on:** February 19, 2009, 12:04:25 PM »

I dread doing remote Tech support. I'm more of a hands on type of guy but in this day and age, remote solutions seem to more and more important :'(

Let me VNC into yo' shit and fix it for you. HOW THE FUCK DO YOU NOT KNOW WHERE MY COMPUTER IS?!

News:

Author Topic: OMG i took my first call (Read 1579 times)