Fun with new ISP!
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Chat:
ISP: Your installation appointment for tomorrow has been cancelled.
Me: Why is that? I didn't request this.
ISP: Service at your address was soft-disconnected, so the team cancelled your appointment.
Me: I just moved to this address. I am a *new* customer.
ISP: Whoops! We'll have someone out tomorrow. I promise!
***20 minutes later***
They called me:
ISP: No one is coming out. We disconnected your service. Plus you have to return your modem.
Me: Uh...? I'm a new customer...?
ISP: You need to go to a local store with [shitloads of documents, proof of ownership, and IDs] for help. Or call billing.
Me: Can you transfer me?
ISP: No.

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Chat:
Me: Someone just told me that nobody is coming and my service has been disconnected. I'm really confused because I'm a new customer. I don't have any service yet.
ISP: Did you get our equipment already?
Me: No, I signed up for service.
ISP: OK. They disabled your account. But I can set it up again, no worries.
***10 minutes later***
ISP: It won't let me do it. May I ask that you call 1-800-WAIT-FOREVER?
And I've now been on hold for 45 minutes.
