I posted this on GAF, so I will do so here.
Whenever I worked at GameStop, a customer would not buy a new gutted game on one occasion. He started to do what Willco did and complain that if the plastic was off of it, it wasn't new.
Lately, we have been getting games in that looked like someone just shrinkwrapped them with a shrinkwrap machine, so I had an idea. I took the box of the game and the game and told the customer that I would go in the back to make sure that there wasn't any more.
After I couldn't find another copy, I shrinkwrapped the game. He purchased it, thinking that it was new.
I didn't feel too bad about it. After all, the disc was in perfect condition.
Anyways, I agree with you guys. Now that I'm out of their influence, I won't buy a game from GameStop unless it has the plastic off of it. I won't buy a used game unless I get to look at the condition of the disc first. And, I start off every transaction that I purchase anything from the store by clearly saying that I don't want a subscripion, GPG, or reserve of any kind, and if they don't follow my directions, I leave. If they break their own store policies, I demand to speak to the district manager, which will get the store in trouble, because the phone number the store has for him is usually a personal cell phone.