Paranoid: Ohmygawd, OK, so I was just on a call with [person] and we tried to share my screen. I'm using my laptop. She's using her Mac and phone.
It didn't work! So anyway I just want to make sure that she can't see my screen!
Me:
Sure, let me take a look.
Me: We can confirm this by looking at what's going on in [application]. OK...you aren't sharing your screen. There's--
Paranoid: HOW CAN YOU TELL?! ARE YOU *SURE*?
Me: Uh--
Paranoid: I NEED TO MAKE SURE HERE. I THINK SHE CAN STILL SEE MY SCREEN!
(Noting that she started the conversation by saying that this did not work.)Me: --Yes. We can look at this status window and see that the only thing going on is this phone call now. If you were sharing your screen, a conversation window with the other person would be open. You'd have options to stop sharing, too.
Paranoid: OK, BUT WHY!?
Me: I'm sorry...?
Paranoid: Why couldn't she see it on her Mac or phone or Office PC!?
Me: I'm not sure without being able to see what happened, but this wouldn't work on a Mac or phone. It would have to be on the office PC only.
Paranoid: So why didn't that work for her?
Me: Again, I would need to speak with her or see what's going on. She might want to restart her PC if she's having these kinds of issues, though.
Paranoid: But how can she do that? She's on a Mac at home using Citrix!
Me: Right- she can still restart her office PC.
Paranoid: HOW IS THAT POSSIBLE? IT'S A MAC!!
Me: The same way you would in the office. Click the Start button and the power icon, then restart.
Paranoid: But it's a MAC!
Me: Right, but when you're using CITRIX, you can control your WINDOWS PC the same way. It would restart and boot her out of Citrix, then after a few minutes she can reconnect.
Paranoid: Hmm. OK. I don't know about that.
Paranoid: What about my connections? I want to be absolutely sure she's still not connected. Can I just restart?
Me: Sure, but if you don't want to wait, you could also just close and restart [application] instead.
Paranoid: But restarting the computer will do it, right??
Me: Yes.
Paranoid: OK I'm going to restart thanks bye!