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I lost my progress in shitty Telltale games shit on PC and didn't get a refund. Fuck Telltale buggy shit.
TBF if you used something for 50 hours already and something happens to the product (save game wipe) it is unfair to demand a refund, you can demand a fix and that is what the def is doing.
Like if you buy a car and it breaks after 15000 KM you don't get a refund, they fix your fucking car.
I'm all pro consumer but you have to be reasonable to a manufacturer as well.
It makes much more sense to issue refunds if you buy a multiplayer game and the servers are down for the first week. Then you can't actually use the product at all.