Re: IT Jerb
They have us working another weekend, but it's not as bad this time- boss was able to convince the higher-ups to let half of us work Saturday and the other half Sunday, so we actually get a day off after two weeks. It's been so slow today that he even said I could sign off right now, but I can't because I have to wait for another co-worker, who has been on the phone with someone doing who knows what for over an hour- the guy went and bought some USB display adapter that doesn't work- HANG UP AND GIVE ME MY FUCKING WEEKEND ALREADY 
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OTOH I'm just getting more overtime pay for sitting here browsing sites and playing video games
That does not sound great, but least you're only doing one day and not both,
I have been working today remotely but it's mainly been looking at emails and then asking them people to read prior emails, it's been wild getting 500+ staff working remotely from our companies quite frankly shocking stance on flexible working previously, the hardest part was just insuring VPN could handle the load and rolling out teams as we have a weird password setup from the migration which requires configuration on a person to person case which I did feel like pulling my hair out over when I had the mountain of tickets. Also going from doing mainly project work back to staring in the coal face of support has reminded me why I don't wanna go back that full time, the doing fixes is fine, but dealing with people too stupid or "important" to read a company wide email I have sent to help them keep their job makes me that much more hateful to general users. Can't wait to see them try take away flexible working after this though.
I can't stand how so many people never read their email- every time any important updates are pushed out, the guy in charge of the rollouts sends a nice, detailed message explaining everything in layman's terms and includes screenshots, plus BIG RED FONT explaining that yes, you WILL be prompted to restart your computer. These emails go out a few times a day in the days leading up the update/rollout.
.....
Cue lots of phone calls/emails demanding to know why their PCs are about to restart and that they can't stop it and/or what this "new software" is.
I work at a law firm and the vast majority of all the lawyers have laptops with VPN access already. It's all the other people who don't or the few lawyers who opted for desktops in their offices who are blowing up our phones asking HOW DO I COMPUTER. It's pretty hard to help someone out when you ask them to click on Start or the Windows button and they don't know what the fuck you're talking about or how to do it. I particularly enjoy the hour-long calls from folks who want to use Citrix on their home PCs and it turns out they have like Windows '98 or some shit that isn't going to work. And the clueless Mac user calls are the stuff of nightmares.
Yeah, it's just so frustrating because I spend a lot of time making it in clear English and for teams for example, on my email I literally said click this link which literally installed it for them and then for them to attempt to login and email me / raise a call so I can do any further changes to their account to enable them to work, I sent that email two weeks ago with a chaser sent last monday, roll on office work from home day I've got 80 fucking calls and people then emailing me to say "I can't use this"
Yeah sounds about the same as me, although within a law firm you must come up against some real asshole characters, I work within media and events so we have a real mixture of laptops, desktops and mac users which makes for an interesting mix of issues, we luckily already had logmein or datto on all of our kit across the various businesses we own so we could at least just remote onto their machines providing they knew how to sign into broadband, some freaks within our company didn't have a pc or broadband at home, WTF do they do at home weirdos. We also had some old ass kits just like you did, it's a wild west out there.
stay safe breh, wait for that sweet sweet overtime and bonus money for all the extra shit we've had to do to get things moving in this new weird world.
