CDPR refunded my physical copy of Cyberpunk and let me keep the game. They did this 2 months after the deadline for refunds. It was effortless and I got the refund within 2 weeks.
They sold a shit game, and gave everyone their money back without question. They made the process of getting a refund effortless for everyone, including those with physical copies.
Nothing gained, and nothing lost. Well, physical owners did gain something: a shit game for free. They remain a great publisher for their reaction. No amount of salty tears that a game turned out to be shit changes that. They are so good, they released a shit game and then gave everyone their money back because it was shit.