lol that thread is amusing to say the least... mil moves are contracted out through a DoD JPPSO/TMO team and there is a 'coordinator' intermediary you communicate with who handles the pickup/dropoff timing based on input from actual shipper/driving company. your house is also surveyed beforehand by a third party contractor to estimate weight, identify difficult/specialist items (delicate antiques, unusual equipment, etc).
on pickup/load your entire house is inventoried (the put stickers on everything) and you review this with the departure driver for accuracy. packing is done by a local team of randos coordinated by the shipping company and they operate under supervision from the departure driver. I personally haven't had an issue but i've seen legit heroin addicts try to get on installations to work a packing job.
sometimes the trailer is split across a few households depending on space. nothing should be getting partially lost, your shipment goes on one single trailer. So missing a whole page of inventory (about 25 line items iirc) is pretty fucked to begin with and incredibly shady.
I'm guessing the month wait is due to a few pickup/dropoffs being scheduled under this trailer from CO to NY (probably other bases on the way, who knows). needless to say they pad the timing by QUITE a bit of margin to allow for delay/etc and are very much required to stick to timelines. there is literally no reason for several reschedules, and the military member usually has to be on-site to accept and sign for delivery. the coordinator also having no idea where the actual trailer is... mindblowing. that's their job. glad this is blowing up, that company needs to have their contact canceled for cause.
anyone defending the shipping company here is a total moron fool and has no idea what the actual process entails. it is most definitely not a casual affair that is opened and closed in a week's time.
pretty ironic for a forum that complains about fedex/dhl/ups delays for completely unimportant stuff.