Total customer satisfaction, basically. They put limits on it after people started exchanging TVs for newer models every year, but it still applies to video game systems. They even refunded the shipping cost.
As for the system itself, I actually said as much to the wife when I picked up the new one, that aside from a few great exclusives, it really is more about having a good media system than a gaming system. Between this and the 360, things are good. And the slim is damned slick.
The damned Wii, though, it has to go. I have no idea why I bought another one.