Recent
fun times at work:
Story #1 just happened to a co-worker. Am not sure if there were any phone calls; I saw his notes and the email exchange. It went like this:
Her: I'm working from home and can't get onto the VPN! It says my ID or password is incorrect!
Him: No locks on your account and no recent password changes. Your remote access credentials are also OK.
Her: Well why can't I get in?!
Him: What's the user name that you're using to login with?
Her: ASMITH
(not her real name! )Him: It should be "SMITHA."
Her: NO IT'S NOT. IT'S "ASMITH." I'VE BEEN USING THAT SINCE I STARTED HERE!
He notes that he checked all of her information including the user name assigned when she was hired. It has always been "SMITHA." He then relays this to her as best as he can.
Her:
We'll have to agree to disagree then.Him: Can you try that user name?
Her: I just tried it and it worked. I want you to find out why my user name was changed like this.
Him: OK.
He does what she asks and has her account checked. And unsurprisingly, it is again confirmed that her user name has been the same one since she started. Maybe she was drunk or something- this happened in the evening.
Story #2 happened a month or so back to me. It was the same lady as this amazing call from last year:
http://www.thebore.com/forum/index.php?topic=34032.msg2420239#msg2420239Amazing phone call I just got at work. Call of the year.
Her: I need to dial a conference line, but it doesn't work! It just takes me to an 888 number! It's supposed to be an 800 number!!!!!!!
Me: OK, did you dial a 1 before the number or a 9?
Her: ONE.
Me: Try 9.
Her: THAT DOESN'T WORK EITHER!!!!!!
Me: Is this an internal conference line, like something generated from the conference software, or an outside line?
Her: IT'S OUTSIDE. IT'S SUPPOSED BE ANOTHER FIRM!!
Me: OK, let me try the number.
...
I call the number and it doesn't redirect to anything. Instead it goes to an automated phone menu for a sex chatline.
Me: Uh...this is going to an adult chatline.
Her: I KNOW!!! I GET THAT TOO!!! WHY DOES IT KEEP DOING THAT!?!? I NEED TO CALL THAT FIRM ASAP!!
Me: There's nothing we can do. There's no problem with the number. It's either incorrect or no longer in service for that company.
Her: OK THANKS *hangs up*
Me:
Something I didn't mention in that post is that this woman is angry- All. Of. The. Time. At
everything. Anyway, onto the call:
Her: I need to access some kind of "network drive link." What is that and how do I get to it?
Me: Which office is it for?
Her: I DON'T KNOW THAT. SOMEONE SENT ME A LINK TO THE DRIVE. I JUST NEED TO GET TO IT.
Me: ....OK, do you have the email with the link?
Her: YES.
Me: Let me take a look...
Her: SEE? I CLICK ON THIS LINK AND IT DOESN'T WORK. THIS IS SO STUPID!!!!!
Me: The link that they sent you was not set up correctly. But that's OK, I see where it's supposed to go. I'll map it for you.
Her: MAP!? WHAT ARE YOU TALKING ABOUT??? I JUST NEED TO GET TO THIS LINK!!! WHAT THE HELL IS THIS ANYWAY??
Me: We have a number of different network drives used in each office location. People can store files on them and share them with each other.
Her: WHY WOULD ANYONE USE THAT WHEN WE HAVE [Document Management System]?!?!!?
Me: (Remaining very calm but still not believing I have to explain this) Some people prefer to use these drives to store files on. In a lot of cases--
Her: THAT'S SO STUPID. WHY DO TH--
Me: --the files they are storing there are very large and won't work with the DMS. They also might be a file type it doesn't support.
Her: WELL I'VE BEEN HERE FOR A VERY LONG TIME AND I HAVE NEVER HEARD OF THESE "NETWORK DRIVES." WHO USES THESE THINGS?!
Me:
Me:
Everyone. They are used all the time to store files.
Her: I HAVE NEVER USED IT EVER. HOW AM I SUPPOSED TO KNOW WHERE TO GO AND WHICH ONE TO ACCESS?!
Me: When someone creates a folder and puts files into it, they will share the link with you or tell you where it is.
Her: BUT WHAT IF I DON'T KNOW HOW TO GO THERE?!? YOU SAID THERE'S LOTS OF THEM!!!!!!!
Me: You give us a call or email us and we can assist you. That's what we're here for.
Her:
I finally get a chance to map the drive, show her how to go to it, and then listen to her rant about how dumb this is and blah blah blah SUPER-ANGRY for another few minutes before she just hangs up.