From yesterday:
Thank you for call--
I KEEP GETTING THESE STUPID PASSWORD PROMPTS IN EVERYTHING AND I CAN'T WORK!!!! I *KNEW* I SHOULDN'T HAVE DONE THAT STUPID WINDOWS UPDATE THAT YOU GUYS TOLD US TO DO!!!! THIS IS SO RIDICULOUS I CAN'T DO ANYTHING! Let me check your account. OK, I see that there's locks coming from--
I DON'T HAVE TIME FOR THIS!!!!! FIX IT NOW!!! STUPID WINDOWS UPDATES!! I'M NEVER DOING THIS AGAIN!!!!!!!!!! --OK. I'm trying to get you back working as quickly as I can. The lockouts have nothing to do with the Windows update that just happened.
THEN WHY DID IT JUST HAPPEN?!?!?!?! The lockouts are coming from your phone.
WHAT?!?!I can see which server(s) the locks are coming from. They're all coming from a mobile device.
THEN WHY AM I BEING ASKED TO ENTER MY PASSWORD INTO WINDOWS (note- no such prompt)
AND SKYPE AND MY OUTLOOK?!?!? Because something on your phone is repeatedly trying to access the firm network, failed, and has locked you out. That makes other applications prompt you too. I've already unlocked your account. Let me connect to your PC and check a few things. While I'm doing that, can I ask you to try re-entering your firm network password into your phone? Do you know where to do this?
OF *COURSE* I DO. I WILL DO THIS RIGHT NOW. I go on her PC and start clearing out some credential stuff and check to see if any prompts are still going to happen. Her tone then suddenly changes-How do I enter my password into my phone? Go to Settings > Accounts and Passwords and it should be under there.
Oh...OK. It's re-entered. (Much calmer now)
Can I ask you to log onto [application] here on your PC? All right, it took your credentials and I see there's no further locks. Everything should be good now.
Thank you so much!~ ---
From this morning:
Hey, I've got these software update notifications on my screen. They keep popping up. Do I need them?Let me check them for you. Ah, OK- it says that both of them have been installed already.
Then why do I keep getting this update pop-up??There's a big Windows update that you need to install. But you don't want to do that, unless you have time, because it can take up to an hour and a half to go through.
How was I supposed to know that?From the prompt here. (Note- numerous emails also went out.)
But you had to click on this other section here to see that. Why isn't it telling me this!?Uh...it is telling you. That's why you keep getting these notification prompts.
But how do I know where to click!? You just click on the prompt when it pops up, or you go into your system tray and click on the icon here.
But how do I know where the Windows update is?!You click on where it says "OPERATING SYSTEMS."
Then you click on "Windows Update" and click "INSTALL." (Note- nothing else is displayed here.)
But why does it not tell me this?It has been telling you this. That's why you keep getting this prompt.
But how do I know where to go to this? It should be automatic!This has been prompting everyone for a few weeks now. You just need to run it when you have the chance.
But why is not automatic!?Because the update is pretty big and takes an hour to an hour and a half to install. You can't do anything while it's going on.
But how do I know when it runs?You can just give us a call when you have the time and we'll be glad to go ahead and run this for you.
Oh, OK. But when should I call?Whenever you have time to leave your computer to have this run.
Oh, OK. I'll do that, then.