In my case, it's a communication breakdown.
They took all of our physical phones once we started work remote. I got a software phone. I started during COVID, and the directory for my team was never updated. So outside of my supervisor, I don't think anyone knows my phone number.
Then there's tickets. Someone submits a request for service. Often, it doesn't have a reason selected, they just say what's wrong in the notes. But if you don't select a reason, it goes into the general queue, and folks rarely check that. The issue gets glossed over, and it will be days before anyone addresses your ticket.
So, because of that, while I do have projects I work on, I've only handled 10 tickets this year. I maybe get 1 call a month.
Government.
The problem is not that I'm too lazy to go to the office or read the tickets and don't do the job I'm paid to do, the problem is Government.
I bet those projects are posting on ResetEra and pooping.
But that's my experience with government also, you pay peanuts you get monkeys often lazy ones.
A certain type of person likes to work for the government, usually not the creative types.