Secretary: I need to import my address book contacts from this program.
Me: OK, do you know where the address book was backed up to?
Secretary: I don't know. The program was updated a month ago.
Me: Let's see. There's two address books on your desktop, but both were backed up last year.
Secretary: But I need to import some recent contacts!
Me: That's going to be tricky without knowing where or if your recent address book was backed up.
Secretary: I have the contacts in the program.
Me: ...............
Me: So you want to EXPORT them, then?
Secretary: No. I want to import them to my desktop. You know...back them up.
Me:

Me: OK, so to make sure- you want to take the address book out of this program and put it onto your desktop?
Secretary: That's correct. I need to import and send the file to someone.
Me: That would be exporting them, then.
Secretary: No, I-
Me:
Let's give that a try. Exported the address book file to the desktop.Me: The address book is now on your desktop.
Secretary: Oh, so it was exporting then?
